The Social Security Administration (SSA) has resumed sending no-match letters to employers. These letters serve as a notification that an employee's name and social security number (SSN) do not match and require follow up from the employer.
What to do if your company get a no-match letter
Though most of these letters will come directly to Nextep for our PEO clients, companies may receive these letters directly. If your company receives a no-match letter, follow these simple steps:
- Oftentimes, it can be a simple typographical error. Carefully check the spelling of the employee's name and the SSN. Report any corrections to Nextep.
- If there is not an error, the employer should then advise the employee to contact the local SSA office to address the no-match. SSA offices can be located on the SSA website
- Do not discriminate or retaliate against an employee simply on the basis of the letter. Document your steps (including dates) and give employees a reasonable amount of time to rectify the situation with the SSA.
- For more information, see the Department of Justice guidelines on no-match letters.
Nextep works to prevent these letters for our PEO clients by running monthly reports of new hires through the Social Security Number Verification Service and reporting any mismatches to our clients for follow up. Please be sure to respond to these notifications to help prevent no-match letters.