Managers are often faced with employees whose negative attitudes create problems in the workplace. The following information offered by www.shrm.org can help in confronting the issue.
- Identify and document specific examples of the problem the employee is having and how it is adversely affecting job performance.
- Meet with the employee to discuss the problem behaviors. Keep your discussion nonconfrontational and focused strictly on the documented performance problems.
- Provide the employee with specific examples during the discussion. Simply writing "bad attitude" is not specific enough.
- Get feedback from the employee regarding how he/she thinks the problem can be resolved.
- Be clear about your expectations, specific goals, how to meet those goals, time frames, and consequences of failing to meet those goals.
- Conduct a follow-up meeting with the employee. If behavior or performance does not improve, follow the progressive discipline/termination policy for handling poor performance issues.
For specific advice in dealing with your employee issues, please contact Nextep's HR Consultants at email@example.com.